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That's the sort of call that lands at the help desk. The result: extensive, tedious fault finding that in the end, shows that the configuration settings were wrong.
Employees on the move are usually not IT specialists and are often over-challenged by the extensive options for configuring the firewall, VPN Client, and the Internet connection. When a smattering of knowledge is used to "do-it-yourself", the result can often be chaos. Regardless of whether it was changed deliberately, accidentally, by trial-and-error or emergency, the repair of a faulty configuration is an expensive operation.
The solution: create and test the VPN, firewall and Internet connection configurations centrally, lock them and then distribute them to the users. This way you will eliminate faulty configurations and, in turn, increase network security and reduce costs.
The magic word: Parameter Locks.
More information about NCP VPN Clients you will find on our product pages.